Complaints without Excel, emails or lost cases
One platform for receiving, handling and analysing complaints. Built for companies that want faster processes and full visibility.
Companies that trust us
A smarter way to manage complaints
A platform that automates admin work, adapts processes to your company and gives you full visibility over every complaint.
AI complaints agent
Let AI handle the admin. It reads documents, prepares the complaint and saves your team time.
Tailored to your company
The system adapts to you. Forms, statuses, users and processes are designed around the way you work.
Up and running in a week
A working platform, fast. We customise and roll out the platform in about one week.
Everything you need to manage complaints efficiently
From complaint submission to analytics and reports, every feature in one platform, tailored to your company.
AI complaints agent
AI does the admin work for your team. It reads documents, prepares the complaint and saves time.
Complaint management
All complaints in one place. Track the status, owner and history of every case.
Fully customisable
The platform adapts to your company. We design forms, statuses and processes around the way you work.
Analytics and reports
Make data-driven decisions. Track KPIs, trends and complaint resolution times.
Multiple portals and teams
One platform for all your brands. Each portal has its own team, permissions and statistics.
Integrations
Connect the tools you already use. The platform integrates seamlessly with your business systems.
AI complaint handling
on autopilot
AI reads the incoming complaint, prepares it and shows your team the information they need within seconds.
Reads documents
Extracts key data from emails, invoices and photos.
Prepares a draft
Sorts the data into the right fields for a quick team review.
Finds answers fast
Helps find a case's status, owner or history.
Security and standards
Data and access are protected to high security standards.
“Before, we handled complaints through emails and our CRM. Today, all our cases are in one place, and AI saves our team hours of admin work every week.”
Wherever every complaint needs to be traceable
From retail and distribution to manufacturing and service companies. A solution tailored to your business.
Retail and e-commerce
Less admin. More satisfied customers.
Wholesale and distribution
Visibility over every claim.
Manufacturing
Find the root causes of defects faster.
Service and installation
Every case under full control.
Frequently asked questions
Short answers to the most common questions before rolling out the platform.
Because every case is in one place: it's clear who is handling it, what stage it's at and what has happened so far. That means less admin, faster resolution and no lost complaints.
Yes. We tailor forms, statuses, user permissions, portals and notifications to the way you handle complaints.
AI can read an email, invoice or photo, prepare the data for a new complaint and help find information about existing cases. Important steps are always confirmed by an employee.
Yes. Each portal can have its own team, access permissions, forms and statistics, all within a single platform.
We store data in the European region, and access is limited to authorised users based on their roles and portal.
After analysing your process, we usually have the core version of the platform ready in about one week.
Yes. We can connect the platform to your ERP, CRM, email or other internal systems so your team doesn't duplicate data or work.
The price depends on the scope of customisation, the number of portals and the level of AI automation you want. After a short call, we prepare an offer tailored to your needs.
We onboard your team to the platform and then take care of support, maintenance and agreed upgrades.
Yes. We build and deploy a public portal or form on your domain, tailored to your company. The customer submits the complaint and attachments, and the system automatically creates the case and sends a confirmation of receipt.
Can't find your answer? Email our team
Every complaint
under full control
In the demo, we'll show you concrete AI automations and customisations for your complaints process.